Microsoft Dynamics 365 and Power Platform solutions for long-term reliability.

Designing, implementing, and improving Dynamics 365 systems across Sales, Customer Service, Marketing, and Power Platform. Our focus is on stable integrations, clean data, and solutions that hold up under real-world workloads.

How We Work

What We Deliver

Best CRM solutions in one place

Dynamics 365 Implementation & Enhancement

Structured, maintainable solutions across the Dynamics 365 CE suite.

What is included:

Sales, Customer Service, Marketing (Customer Insights – Journeys included)
Configuration-first approach, code only where it adds value
Extending existing implementations to align with current needs

Integrations & System Connectivity

Reliable, secure connections between Dynamics and external systems.

What is included:

REST / SOAP APIs, custom services, webhooks
Azure Functions and lightweight cloud components
KingswaySoft & SSIS integrations
Data migration, mapping, validation, consistency checks
Established patterns for reliable, high-volume, mission-critical integrations
Robust error handling, monitoring, and diagnostics for predictable data flows

Marketing, Journeys & Customer Data

Customer engagement built on clean, reliable data and processes.

What is included:

Real-Time Marketing (Journeys) implementation and optimization
Subscription, consent, and compliance models
Segmentation strategies and custom event triggers
Channel integrations (email, SMS, partner services)

Advisory, Architecture & Lifecycle Support

Pragmatic guidance supported by engineering discipline and expertise.

What is included:

Architecture reviews and technical audits
ALM, environment strategy, deployment processes
Documentation that stays accurate and usable
Long-term technical and functional support
Coaching internal teams and hybrid delivery collaboration

Industries

Experience Across Multiple Sectors

Financial Services & Insurance – regulatory alignment, structured processes, CRM governance
Telecommunications – high-volume CRM data, complex integrations
Professional Services – opportunity management, account processes
Public Sector & Non-profit – multi-team processes, transparency
Retail / eCommerce, Manufacturing, Hospitality – CRM-driven engagement and service scenarios

Capabilities

How We Work

Engineering Discipline

Clear, maintainable solution architecture
Predictable behaviors in custom logic
Secure, fault-tolerant integration design
Performance-aware development
Testable, verifiable custom logic and validation routines

Governed Delivery

Solid ALM practices and versioning
Structured release processes
Clean environment and deployment management
Diagnostics, transparency, and traceability
Robust governance ensuring predictable delivery

Real Business Outcomes

Solid ALM practices and versioning
Structured release processes
Clean environment and deployment management
Diagnostics, transparency, and traceability
Continuous improvement driven by measurable insigh

Selected Examples of Our Work

CRM & Marketing Transformation — European Professional Services Organization

A multi-system Dynamics 365 environment modernized across Sales and Marketing. The organization faced fragmented customer data, inconsistent subscription handling, and unreliable marketing automation. Our consultants redesigned key CRM components, strengthened integration flows, and introduced stable, compliant marketing processes.

Highlights

Improved data model for contacts, accounts, and relationships
Implemented reliable subscription and consent handling
Introduced Real-Time Journeys and strengthened customer engagement flows
Designed secure integrations with external systems using Azure and REST APIs
Automated operational processes to reduce manual workload
Ensured predictable behaviour through disciplined architecture and diagnostics

Results

A stable CRM and marketing landscape with cleaner data, fewer errors, and more reliable campaign execution.

Hospitality CRM Modernization — International Hospitality Group

Enhancing guest engagement through CRM improvements and integrations.
The hospitality group needed a more connected CRM environment to support reservations, guest data, and marketing processes. We delivered targeted CRM upgrades, technical improvements, and integration enhancements to increase operational efficiency.

Highlights

Improved data model for contacts, accounts, and relationships
Implemented reliable subscription and consent handling
Introduced Real-Time Journeys and strengthened customer engagement flows
Designed secure integrations with external systems using Azure and REST APIs
Automated operational processes to reduce manual workload
Ensured predictable behaviour through disciplined architecture and diagnostics

Results

A stable CRM and marketing landscape with cleaner data, fewer errors, and more reliable campaign execution.

Telecommunications Provider — High-Volume CRM Integration & Customer Operations

A large telecommunications provider needed to unify customer data and streamline critical processes across CRM, billing, provisioning, call center systems, and digital channels. Our consultants modernized the Dynamics 365 CE platform and delivered a reliable, high-volume integration layer capable of supporting real-time customer operations.

Highlights

Integrated Dynamics 365 with billing, provisioning, and BRM systems
Designed near-real-time data exchange with validation and consistency rules
Implemented structured processes for contract extensions, annexes, upgrades, and retentions
Improved support for call center operations, case handling, and customer identity management
Automated workflows for surveys, follow-ups, and service lifecycle processes
Enhanced data quality, duplicate detection, and cross-system sync reliability
Introduced better diagnostics and monitoring to support high-volume environments

Results

A more connected CRM landscape enabling faster customer service responses, smoother retention processes, and consistent data across all operational systems.

Resources

Dynamics 365 ALM Checklist

A concise framework for predictable deployments and structured releases.

Preparing for Real-Time Journeys

Practical guidance on data readiness, triggers, and compliance alignment.

CRM Data Quality Essentials

A clear approach to deduplication, validation rules, and governance.

Let us help you!

About

A consultancy built on experience and engineering discipline.

DynaVerto d.o.o. is a senior-level Microsoft Dynamics 365 consultancy based in Slovenia. We design, build, and optimize CRM and Power Platform solutions for organizations that rely on dependable systems, clean data, and predictable integrations.

Our consultants bring over 15 years of hands-on experience across industries, delivering projects that combine strong engineering fundamentals with practical business understanding. We work closely with internal teams, adapt to complex environments, and help organizations grow their CRM landscape with confidence.

Contact

Let’s talk about your Dynamics 365 environment.

Whether you’re planning an implementation, stabilizing integrations, or modernizing your CRM and marketing processes — we’re here to help.

Microsoft Dynamics 365 and Power Platform solutions for long-term reliability.

What We Deliver

Dynamics 365 Implementation & Enhancement

Integrations & System Connectivity

Marketing, Journeys & Customer Data

Advisory, Architecture & Lifecycle Support

Industries

Experience Across Multiple Sectors

Capabilities

Engineering Discipline

Governed Delivery

Real Business Outcomes

Selected Examples of Our Work

CRM & Marketing Transformation — European Professional Services Organization

Hospitality CRM Modernization — International Hospitality Group

Telecommunications Provider — High-Volume CRM Integration & Customer Operations

Resources

Dynamics 365 ALM Checklist

Preparing for Real-Time Journeys

CRM Data Quality Essentials

About

A consultancy built on experience and engineering discipline.

Contact

Let’s talk about your Dynamics 365 environment.

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